What if my print arrives damaged?
IMPORTANT: All lost or damaged items MUST be reported to us strictly within 24 hours, as we need to notify our supplier and courier immediately, otherwise we will be unable to process this claim.
In the unlikely event that you receive a damaged item or suspect damage, please follow these instructions:
- Please report any noticeable damage to the driver at the time of delivery. If you suspect product is damaged during shipping, please document the unpacking. Once you have opened your packaging, and you have discovered damage to your print/frame, please contact us with the documentation of damage.
- If you are present during delivery and it is clear that damage has been done, you can refuse acceptance of the delivery with acknowledgement from the delivery driver. Document the drivers name and details as to why it was refused.
- If your order has been left at your premise, and you discover it has been damaged, it is important you take photographs for evidence of damaged print, packaging and details of how the package arrived. This will help us with our process. Please report the damage to us immediately, so we can contact our suppliers. (Keep all original packaging.)
To assist us in the process of a replacement print we require:
- Photos of the damage you have noted of your item and packaging
- Consignment note
- Order/invoice number
How many days do I have to return a product?
Once a replacement print has been approved, we will provide you with shipping details, and Fastway/Aramex Couriers will pick up your damaged item (at no cost to you), to return to our printing and framing suppliers at: 34 Marion Street, Tugun QLD 4224.
You will have 10 business days to return the product.
Buyer’s Remorse / What if I change my mind after ordering?
We custom print orders to your specifications, so please ensure you select your print carefully, including sizing and framing options, as we do not offer refunds or returns on buyer’s remorse / change of mind orders.
We have an amazing tool to assist you in making the best choice when selecting prints and framing, before you make a purchase. Learn more about How To Use Augmented Reality to virtually sample our artworks on your wall in real time or by using a photo of your wall space.
If you have any questions about our prints before ordering, please feel free to contact us at email@example.com for assistance.
What if I have entered incorrect shipping details on my order?
Please Get In Touch immediately so we can reach out to our supplier with correct shipping details.