What if my print arrives damaged?

Unframed Prints

Simply send us a photo of the damaged prints and parcel, and your order number, and we will get a replacement printed straight away.

Framed Art Prints and Framed Canvas Prints

IMPORTANT: All lost or damaged items MUST be reported to us strictly within 12 hours, as we need to notify our supplier immediately; otherwise, we will be unable to process this claim.

In the unlikely event that you receive a damaged item or suspect damage, please follow these instructions:

1. Please report any noticeable damage to the driver at the time of delivery. If you suspect the product is damaged during shipping, please document the unpacking. Once you have opened your packaging and you have discovered damage to your print/frame, please contact us with the documentation of the damage.
2. If you are present during delivery and it is clear that damage has been done, you can refuse acceptance of the delivery with acknowledgement from the delivery driver. Document the driver’s name and details as to why it was refused.
3. If your order has been left at your premises, and you discover it has been damaged, it is important you take photographs for evidence of damaged print, packaging and details of how the package arrived. This will help us with our process. Please report the damage to us immediately, so we can contact our suppliers. (Keep all original packaging.)

To assist us in the process of a replacement print, we require:

• Photos of the damage you have noted on your item and packaging
• Consignment note
• Order/invoice number

How many days do I have to return a product?

Once a replacement print has been approved, you will have 10 business days to return the product.

Buyer’s Remorse / What if I change my mind after ordering?

We custom print orders to your specifications, so please ensure you select your print carefully, including sizing and framing options, as we do not offer refunds or returns on buyer’s remorse/change of mind orders.

We have an amazing virtual tool to assist you in making the best choice when selecting prints and framing, before you make a purchase. To virtually sample our art on your wall, you can “create a mockup” at the bottom of your selected print page, or contact us, and we can create one for you.

If you have any questions about our prints before ordering, please feel free to email us at hello@wanderlustprints.com.au for assistance.

What if I have entered incorrect shipping details on my order?

Please Get In Touch immediately so we can reach out to our supplier with the correct shipping details.